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Terms & Conditions

These terms describe the agreement between you and Intan Niaga when you use our website or engage our consulting services. Please read them carefully before proceeding.

Last Updated: 12 May 2025  ·  Effective: 12 May 2025

1. Definitions

In these Terms, the following words carry specific meanings:

  • "Intan Niaga", "we", "us", "our" — the business consulting practice located at 31, Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia.
  • "You", "Client", "User" — the individual or business entity accessing this website or engaging our services.
  • "Services" — the business consulting services we offer, including Clarity Review, Sales Approach Review, and Year-Long Advisory.
  • "Agreement" — these Terms and Conditions, together with any service engagement letter or written proposal we may issue.
  • "Session" — a scheduled consultation meeting between you and our consultants, conducted in person or remotely.
  • "Deliverable" — written reports, summaries, or other materials provided to you as part of a service engagement.

2. Acceptance of Terms

By using this website or engaging our services, you confirm that you have read and agree to these Terms. You must be at least 18 years of age and have legal capacity to enter into a binding agreement. If you are engaging on behalf of a business, you represent that you are authorised to do so.

These Terms apply from the date you first use the website or request a service, and remain in effect until terminated in accordance with the provisions below.

3. Services

Intan Niaga provides business consulting services to small business owners in Malaysia. Our services are advisory in nature and are designed to support thoughtful decision-making. We currently offer three service arrangements:

  • Clarity Review (RM 345) — a single session with a written summary note.
  • Sales Approach Review (RM 825) — two sessions over five weeks with a short written report.
  • Year-Long Advisory (RM 1,560) — a twelve-month arrangement with monthly sessions, quarterly summaries, and between-session support.

Service availability is subject to consultant capacity. We reserve the right to decline an engagement if it falls outside our scope of practice.

4. Your Responsibilities

To make the most of our services, and as a condition of our engagement, you agree to:

  • Provide accurate and complete information about your business and circumstances
  • Attend scheduled sessions or give reasonable notice if rescheduling is needed
  • Use our advice and deliverables for your own lawful business purposes only
  • Refrain from misrepresenting our views or using our materials to mislead others
  • Not use this website in any way that disrupts its normal operation or infringes on others' rights

5. Intellectual Property

All content on this website — including text, structure, and design — is owned by Intan Niaga. You may read and refer to it for personal, non-commercial purposes.

Written deliverables produced for you during a service engagement are provided for your own business use. You may not reproduce, distribute, or present them publicly without our prior written agreement.

Our methodologies, frameworks, and working approaches remain our intellectual property and are not transferred to you through any service engagement.

6. Payment Terms

Service fees are quoted in Malaysian Ringgit (RM) and are due as follows:

  • For one-time services (Clarity Review, Sales Approach Review): full payment before the first session
  • For Year-Long Advisory: annual fee in full before commencement, or as agreed in writing

Payment may be made by bank transfer or such methods as we communicate to you. Fees are non-refundable once a session has taken place, except where we have cancelled or failed to deliver as agreed. If you wish to reschedule before a session begins, please give at least 48 hours' notice.

7. Service Delivery

Sessions are delivered in person at our George Town office or remotely by mutual agreement. Written summaries and reports will be delivered by email within the timeframe agreed at engagement.

We will maintain reasonable confidentiality regarding the business information you share with us. However, we are not a legal or financial advisory firm, and any written materials we provide should not be treated as legal, accounting, or regulatory advice.

If we need to adjust scope or timing due to unforeseen circumstances, we will communicate this to you promptly and in a reasonable timeframe.

8. Disclaimers

Our services are provided in good faith based on the information you share with us. We do not make any representations that our advice will produce specific outcomes for your business. Business results depend on many factors beyond our control, including market conditions and your own decisions.

This website is provided on an "as available" basis. We do not warrant that it will be free of errors or continuously accessible, and we are not responsible for issues arising from third-party services or your own network.

9. Limitation of Liability

To the extent permitted by Malaysian law, Intan Niaga's total liability arising from any service engagement is limited to the fees paid by you for the specific service in question.

We are not liable for indirect, consequential, or incidental losses, including loss of revenue, business opportunity, or data, even if we were made aware of the possibility of such losses. Nothing in these Terms limits liability for death, personal injury, or fraud.

10. Indemnification

You agree to indemnify and hold Intan Niaga harmless from any claims, losses, or costs (including reasonable legal fees) arising from your misuse of our services, your breach of these Terms, or your violation of any applicable law.

11. Termination

Either party may terminate a service engagement by providing 14 days' written notice. If you terminate early, fees for sessions already delivered are not refunded. If we terminate for reasons within our control, we will refund fees for services not yet delivered.

We reserve the right to suspend or discontinue access to this website at any time. Termination does not affect rights and obligations accrued before the termination date.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. If a dispute arises, we encourage both parties to first attempt an informal resolution by communicating directly with us at [email protected].

If an informal resolution is not reached within 30 days, disputes shall be submitted to the jurisdiction of the courts of Pulau Pinang, Malaysia. Where applicable, we may agree to mediation as an alternative to litigation.

13. General Provisions

  • Entire agreement: These Terms, together with any engagement letter, constitute the full agreement between the parties regarding the services.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce a provision on one occasion does not waive the right to enforce it on another.
  • Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may assign ours to a successor entity.
  • Notices: Formal notices should be sent in writing to our registered address or via [email protected].

14. Changes to Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Terms. For material changes, we will endeavour to give reasonable advance notice on our website.